PicTrainerFAQ
Questions, answered.
For owners and managers
What do I actually get?
A website for your venue: a dashboard of who has joined and how far each person has got, a join code and poster, your best photo spots and house rules (which appear inside the app as lessons for your team), a photo-friendly badge to print, and a short email every Monday.
Do my staff need to buy anything?
No. The app is free, and everyone on your team gets every lesson, including the advanced packs, at no cost to them.
How long does it take?
About 43 minutes for the Core course. Lessons take one to three minutes, so they fit into quiet moments on a shift.
Do I need the app myself?
No. Owners and managers only use this website. You’re welcome to try the app, of course.
How do my staff join?
They download the free app, tap Me, then “Join your venue”, and type or scan your code. They see exactly what you’ll see before they agree.
What if some of my team use Android?
The app is iPhone only for now. What they learn works on any phone, including a guest’s Android phone they’re handed at the table.
Someone left. How do I remove them?
Open Team, choose the person, and tap “Remove from team”. Their progress disappears from your dashboard and they keep the free app.
Can I run more than one venue?
Yes. Add another venue from the venue menu; each has its own code, team and plan. For three or more, talk to us about group pricing.
What counts as “trained”?
Certified means the person finished all 23 Core lessons. The last one is the final practical, which checks real photos on their phone.
For staff
Does it cost me anything?
No. The Core course is free for everyone, and when you join a venue on the Venue plan, every advanced lesson is free for you too.
What does my manager see?
Your first name, which lessons you’ve finished, and whether you passed the final practical. Never your photos, your phone number or anything outside the app.
I changed jobs.
Leave the team in Me, then join your new venue with its code. Your lessons come with you.
I have an Android phone.
The app is iPhone only for now. What you learn works on any phone, including the guest’s.
Privacy and data
Where is the data stored?
In a managed database in the EU (Frankfurt), encrypted at rest and in transit. We don’t sell data or show ads.
Do staff need an account?
No. The app never asks for an email or phone number. Joining a team uses a private, anonymous sign-in on the phone.
How do I delete everything?
Owners can delete a venue in Settings. It removes the team, their progress, your spots and photos, straight away.
Plan and billing
How does the trial work?
30 days, with everything included and no card. We remind you a week before and the day before it ends.
Can I cancel?
Any time, from Plan & billing. Your team keeps the free app and everything they have learned.
What if I stop paying?
New staff can’t join, the Monday email stops, and your team goes back to the free Core course. You can still sign in, nothing is deleted for 90 days, and it all comes back when you resume.
Can I get an invoice?
Every payment has an invoice in Plan & billing, with your business details and tax.
No questions match. Write to us and a person will answer.
Still stuck?
Write to us and a person will answer.